One of the key aspects of providing superior service in the hotel industry is quality communication with guests. Hotel Olea, as a top-class hotel located in Novalja on the island of Pag, has managed to improve this and provide a top-class experience to its guests through innovative solution – the GUIDE for YOU application. In this blog, we will explore how Hotel Olea used the full potential of mobile technology.
How has Hotel Olea improved communication with guests?
From the very beginning, Hotel Olea has dedicated itself to providing top-notch service to its guests. In search of innovative ways to improve communication with guests, they decided to implement GUIDE for YOU. It enables hotel staff to easily and quickly share information with guests, provides guests with access all information about the hotel offer and surroundings and positively affects their overall stay experience. With GUIDE for YOU, they can find all the information about the restaurant, bars and modernly designed Spa & Wellness center of the Olea hotel, sights, natural beauties, activities and other attractions in Novalja.
Saving time and resources for hotel staff
One of the key advantages of the application is the removal of language barriers between guests and hotel staff. Instead of staff spending time and resources answering frequently asked questions, the app provides all the information guests in their native language. This way releases staff and can fully focus on providing high-quality service and a personal approach to each guest. Every guest at the Olea hotel is given great attention and care for their individual needs, and they are continuously working to improve the service and ensure the best possible guest experience.
What the hotel director tells GUIDE: „"Using GUIDE for YOU, the problems at the reception desk have disappeared. Guests enjoy the overview of the hotel and nearby activities. We are very satisfied with this business model and have no problems with keeping this solution forever."” Ivica Lukanović, director of Hotel Olea
Use the potential
The implementation of the GUIDE for YOU application enabled Hotel Olea to improve communication with guests from different countries and provide them with personalized experience. In this way, guests have all the information about the hotel and the surrounding area in the palm of their hands and can take full advantage of the hotel's offer. If you want to improve communication and provide an unforgettable experience to your guests, consider implementing GUIDE for YOU and use the potential of mobile technology. For more information and consultation, contact us.